Comments/Complaints about Department

It is the policy of the Burr Ridge Police Department to accept and investigate all complaints against departmental employees and/or policies, procedures or operations.  Accepting positive citizen commentary provides us a way to gauge our working relationship with the residents of Burr Ridge.  If you wish to file a complaint or provide some positive commentary on our employees and/or services, please follow the following guidelines:

  1. You may request by telephone or in person to speak to the on-duty watch commander 24 hours a day, 7 days a week.

  2. During normal business hours (Monday through Friday, 9 a.m. to 5 p.m.) you may request to speak to the Deputy Chief (630-323-8181).

  3. All complaints are documented and investigated and a written record made of the finding and resolution.  You will be advised of the final outcome of the investigation.

  4. You will be asked to fill out and sign an affidavit detailing the circumstances regarding your complaint.

  5. Positive commentary, whether written or verbal, will be forwarded through the appropriate channels.

This procedure is designed to provide for a fair and equitable resolution to citizen complaints against the department or any of its members and document positive comments regarding our performance.  An annual summary of complaints is available for viewing at the Police Department front desk. If you have any questions regarding this process please call the Police Department at (630) 323-8181 for further information.

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